Version 28/02/2019

These General Terms and Conditions are subdivided into:

I. Teamy Terms of Use


II. General Terms and Conditions of Teamy (Derradeira Imaginação Unipessoal), Lisbon

III. General Terms and Conditions of The Partner of activities and other team building services (referred company)


Within the scope of an intermediary service, Teamy (Derradeira Imaginação Unipessoal) shall provide the visitors and Suppliers of activities and team building services with this booking Platform.

Furthermore, Teamy (Derradeira Imaginação Unipessoal) shall also provide this booking Platform to certain cooperating partners (sub-agent/ distribution partner) for the booking of The Partner’s team building services. The use of this Platform by sub-agents or distribution partner requires a separate contractual agreement and is not permitted without the prior written authorization of Teamy (Derradeira Imaginação Unipessoal).

Contracts for team building services are to be concluded directly between the users of this booking Platform and The Partners of activities and other team building services. If users book services via a linked partner Platform or if a sub-intermediary makes a booking on behalf of a user of a connected partner Platform, a corresponding contract shall be concluded directly between this user and The Partner. Teamy (Derradeira Imaginação Unipessoal) is not a contract party with regards to the tourist services offered on this booking Platform.

I. Teamy Terms of Use


1. Who operates this website?


This website (including sub-sites and including text, images, videos, software, products, services and other information contained in or presented on the website; all together the "Website") is provided by Teamy (Derradeira Imaginação Unipessoal), Rua António Bessa Leite, 937  4150-075 Porto, Portugal. You can contact us by email (hello@Teamy.pt). 


Bookings through the Platform are subject to the General Terms and Conditions of Teamy (Derradeira Imaginação Unipessoal) as well as the General Terms and Conditions of The Partner of activities.

2. Application of these Terms of Use


These terms of use (the "Terms of Use"), together with our privacy policy (the "Privacy Policy"), apply to any use of the Website. Visitors of the Website ("User" or "you") may use the Website only on condition that they accept the Terms of Use and read and understand the Privacy Policy. Any further use of the Website or any part of it means you have read and understood the Terms of Use and the Privacy Policy, and agree to be bound by all parts of the Terms of Use.

3. No offer


The information on this Website is for general informational purposes only. Information on this Website does not constitute an offer binding to us. Binding agreements with suppliers of activities available on the Website require a booking request through the Teamy Platform and The Partner's acceptance of the booking request according to the General Terms and Conditions of Teamy (Derradeira Imaginação Unipessoal).

4. No warranty


While Teamy (Derradeira Imaginação Unipessoal) tries to ensure that the information in or through the Website is accurate, it does not provide any warranties, express or implied, in relation to its correctness, completeness, current, reliability, suitability for any purpose or otherwise (including for any information provided by third parties). Teamy (Derradeira Imaginação Unipessoal) may change, add or remove information on the Website and its structure and functions at any time at its sole discretion, without specifically informing of any such change, and without removing outdated information or characterizing it as such. Teamy (Derradeira Imaginação Unipessoal) may also block Users from accessing the Website or parts of it, or requires certain conditions to be fulfilled for such access. Teamy (Derradeira Imaginação Unipessoal) does not provide any warranties, express or implied, in relation to the availability of the Website or its functions, that the Website is free from defects, or that the Website and the infrastructure on which it runs is free from viruses and other harmful software. Moreover, Teamy (Derradeira Imaginação Unipessoal) does not guarantee that information available on the Website has not been altered through technical defects or by unauthorized third parties.

5. Limitation of liability


Teamy (Derradeira Imaginação Unipessoal) excludes its liability, and that of its agents and independent contractors, and its and their employees and officers, and its sub-agents or distribution partners for damages relating to your access to (or inability to access) the Website, or to any errors or omissions, or the results obtained from the use, of the Website, whatever the legal basis of such liability would be, except liability for damages caused willfully or through gross negligence, and only to the extent permitted by applicable law. Restrictions of liability do not apply within the scope of guarantees issued, in the event of an injury to life, limb or health or for claims based on product liability regulation.

6. Third party content, links to other websites


Teamy (Derradeira Imaginação Unipessoal) does not assume any responsibility for third party content (including any activities available for booking requests, and information relating to such activities) that may be available through the Website, and for content linked to the Website or which are linked to from it or referred to. Teamy (Derradeira Imaginação Unipessoal) does not recommend or endorse such content, and will not have any liability relating to it. Where Teamy (Derradeira Imaginação Unipessoal) links to third party websites, you use such websites at your own risk. We recommend reading the policies of these websites and review how these websites may process personally identifiable data relating to you. If you think we have illicit content on the Website, please send an email to hello@Teamy.pt.

7. Limited Teamy App license


Teamy (Derradeira Imaginação Unipessoal) hereby grants to you a non-exclusive, non-transferable, non-sublicensable, revocable, royalty-free, worldwide right to use the Teamy App according to these Terms of Use and provided that you are and will always be in compliance with these Terms of Use. You may (i) only use the Teamy App in object code form and for your personal purposes (if you are a consumer) or for your internal business purposes (if you are a business); (ii) only use such number of copies of the Teamy App and make such number of backup copies of the Teamy App as may be necessary for its lawful use; (iii) not nor permit any third party to copy, adapt, reverse engineer, decompile, disassemble, modify, adapt or make error corrections to the Teamy App in whole or in part; (iv) not rent, lease, sub-license, loan, translate, merge, adapt or modify the Teamy App or any associated documentation; (v) not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Teamy App nor attempt to do any such things.

8. Intellectual property rights


As between you and Teamy (Derradeira Imaginação Unipessoal), the Website is and remains protected by copyright and/or any other intellectual property rights (including protection granted through unfair competition law). You acquire no rights in the Website, and in any names, trade names, and distinctive signs of any nature (including trademarks) published on the Website. You may access and view the Website, but not incorporate it into other websites, and not copy, present, license, publish, download, upload, send or make it perceptible in any other way without our prior written consent.

9. Amendments to the Terms of Use


Teamy (Derradeira Imaginação Unipessoal) may amend these Terms of Use at any time and with immediate effect. If we make amendments, they apply as of the date of their publication on the Website. Teamy (Derradeira Imaginação Unipessoal) expects you to regularly refer to this section to make sure you are familiar with the applicable Terms of Use. Any further use of the Website following such amendments means you consent to the amendment.

II. Teamy (Derradeira Imaginação Unipessoal) – User Terms and Conditions for the online offer of Teamy Platform


1. Introduction


1.1 Teamy (Derradeira Imaginação Unipessoal), Rua António Bessa Leite, 937 4150-075 Porto, Portugal runs an intermediary Platform for team building offers in the form of an online offer via the internet and apps (hereinafter jointly referred to as the “Teamy Platform”). On the Teamy Platform users have the chance to find and book activities, workshops and team building activities and experiences all over the world. The online offer comprises guided tours, cooking courses, sightseeing tours by bus, river barge trips, meeting space, adventure activities, accommodation. The offers are placed online by a range of local Suppliers around the world (hereinafter referred to as “Suppliers”) with whom the respective contract for tourist services is concluded (“service agreement”). The Partners’ services can be accessed via the Teamy Platform and bookings can be made.

2. Subject matter of part II of these General Terms and Conditions


These General Terms and Conditions apply to any use of the Teamy Platform, such as via the internet and apps. The contractual relationship between the user and Teamy (Derradeira Imaginação Unipessoal) generally only comprises the proper referral of users to the respective Supplier, or the transfer of data via users who are provided by a sub-agent . Teamy (Derradeira Imaginação Unipessoal) does not appear itself as the organizer, lessor, seller or other contract partner with regards to the tourist service agreement with the user. Consequently, part II of the General Terms and Conditions of Teamy (Derradeira Imaginação Unipessoal) shall apply to offers on the Teamy Platform and the provision of users to The Partner. Part II of the General Terms and Conditions applies to the use of Teamy Platform by cooperating partners (sub-agents or distribution partners), subject to special contractual agreements concluded with the respective cooperating partner. The contractual conditions of The Partner, as per part III of these General Terms and Conditions, apply to the respective tourist service agreement between the user and The Partner.

3. Registration


3.1 The use of Teamy Platform’s offer can generally be done anonymously.

3.2 Certain types of use of Teamy Platform, such as the making of bookings, require registration. During registration, the user sends an electronic registration form and consents to the General Terms and Conditions. The registration with Teamy (Derradeira Imaginação Unipessoal) is only concluded once a confirmation is sent to the e-mail address specified by the user. Natural individuals must be over the age of 18 in order to register. The user has to keep the password he/she sets secret and take suitable precautions to prevent third parties becoming aware of it.

3.3 The creation of more than one user account for the same natural individual or legal entity is not permitted. The user account cannot be transferred.

4. Services of Teamy (Derradeira Imaginação Unipessoal)/Conclusion of contract


4.1 Once the user has entered his/her desired service on the Teamy Platform (e.g. travel destination, type of tour, start time, number of participants & price options), Teamy (Derradeira Imaginação Unipessoal) shall show the user the information about The Partners’ services (“service information“). Based on this information, the user can, where applicable after checking availability, make a contractual offer, by placing an offer, to be sent to the respective Supplier, whereby the sub-intermediates act on behalf of the referred user. This happens, after the selection and transfer to the shopping basket, by clicking on the button “confirm and book”.

4.2 The user is bound to his/her binding offer for five working days. For more information see Section 5 of the General Terms and Conditions of The Partner of activities and other team building services in Part III.

4.3 Teamy (Derradeira Imaginação Unipessoal) shall notify the user of the conditions of transport and business of The Partner for their contractual relationship with the user and for their services. They can be found in the respective tenders. The user is responsible for meeting and complying with these conditions. The Partner reserves the right to not allow the user to undertake an action, or to exclude it, if they do not meet the conditions. In this case the paid price shall not be refunded.

4.4 Teamy (Derradeira Imaginação Unipessoal) shall provide the user with a booking confirmation issued in the name of, and on behalf of, The Partner, as well as a payment confirmation. The use of the Teamy Platform itself is essentially free of charge for the user. The costs for the technical access to the Teamy Platform (e.g. internet access) are to be borne by the user. Teamy (Derradeira Imaginação Unipessoal) is permitted to collect the invoiced amounts in the name of, and behalf of The Partner.

4.5 Teamy (Derradeira Imaginação Unipessoal) shall forward the user any data for the use of a Supplier’s service according to the applicable conditions (such as ticket data), once they have been received by The Partner.

4.6 Teamy (Derradeira Imaginação Unipessoal) assumes no guarantee for the accuracy of forwarded data, or for the performance of services by The Partner, as all the information indicated and forwarded is based on data from Suppliers or third parties, which Teamy (Derradeira Imaginação Unipessoal) cannot check in detail.

5. Payments on Teamy


5.1 The service agreement concluded with The Partner shall apply to the fees to be paid by the user for the services of The Partner.

5.2 Teamy (Derradeira Imaginação Unipessoal) is permitted to collect the invoiced amounts in the name of and on behalf of The Partner, provided nothing else has been explicitly stated in The Partner’s invoice. If claims have to be paid by the user in a different currency than its national currency (claims for payment in foreign currencies), Teamy (Derradeira Imaginação Unipessoal) can demand payment in the national currency of the user and the foreign currency claim can be converted based on the current exchange rate at the time the contract is concluded. Teamy (Derradeira Imaginação Unipessoal) can charge the user a suitable conversion charge for this.

5.3 The contact partner, and contract partner, of the user in connection with the service agreement and its payment, is the respective Supplier. The user can only assert the repayment of a payment to the respective Supplier. A refund granted by The Partner can also be processed by The Partner via Teamy (Derradeira Imaginação Unipessoal). 

5.4 To use the payment functions of Teamy (Derradeira Imaginação Unipessoal), the user has to register. The user has to enter correct payment information and update the details immediately in the event of changes. Teamy (Derradeira Imaginação Unipessoal) can reject the payment method specified by the user. The user will be notified of the payment methods permitted for the respective service during the order process.

5.5 Upon the authorization of the payment, the user consents to his/her payment information being used for the collection of payments by the creditor. Teamy (Derradeira Imaginação Unipessoal) reserves the right to make the use of the payment function of Teamy (Derradeira Imaginação Unipessoal) dependent on a check of the credit rating of the user.

6. Pricing of Teamy (Derradeira Imaginação Unipessoal)


6.1 All prices on Teamy are quoted per person and include VAT and all other taxes. Local taxes may be charged on site.

6.2 These prices specified by The Partners may be subjected to special conditions, for example with regards to cancellation and the refunding of payments made. Before making the booking, please check precisely whether the respective service agreement is subject to separate conditions.

7. The best price guarantee of Teamy (Derradeira Imaginação Unipessoal)


7.1 Teamy (Derradeira Imaginação Unipessoal) would like the user to pay the lowest possible price for the respective service. If the users find the offer they have booked via Teamy (Derradeira Imaginação Unipessoal) with the same conditions (town/city, number of people, availability) and at a lower price online, Teamy (Derradeira Imaginação Unipessoal) shall pay the user, on a voluntary basis, the difference between the price paid and the lower price found on the internet.

7.2 All special offers and promotional campaigns are marked as such.

8. Duties and obligations of the user


8.1 The user shall keep the registration data (user login and password) secret and not allow third parties access to Teamy Portal using his/her registration data. The user shall be accountable for all use of his/her user account on Teamy Portal.

8.2 After receiving the service information, the user can send any orders to Teamy (Derradeira Imaginação Unipessoal) for forwarding to The Partner.

8.3 The user shall exempt Teamy (Derradeira Imaginação Unipessoal) from third-party claims based on his/her use of the Teamy Platform, unless they are the fault of Teamy (Derradeira Imaginação Unipessoal).

9. Availability and warranty


9.1 There is no claim for availability, quality or service features, or technical support for the Teamy Platform. Teamy (Derradeira Imaginação Unipessoal) can redesign, reduce or suspend their online portal Teamy at any time, at its discretion. Existing agreements of the user with a Supplier, as well as the execution of these agreements, remain unaffected by these changes.

9.2 Teamy (Derradeira Imaginação Unipessoal) makes no guarantee or warranty for the accuracy or completeness of data provided by third parties (such as Suppliers).

9.3 Teamy (Derradeira Imaginação Unipessoal) makes no guarantee or warranty for the services provided by The Partners. The contact partner of the user in the event of questions and claims in connection with a service agreement and its execution is the respective Supplier.

9.4 Provided Teamy (Derradeira Imaginação Unipessoal) does not have any obligation to the user, Teamy (Derradeira Imaginação Unipessoal) also provides no guarantee.

10. Liability of Teamy (Derradeira Imaginação Unipessoal)


10.1 If Teamy (Derradeira Imaginação Unipessoal) has not assumed a corresponding contractual obligation by means of an explicit agreement with the user, it is not liable for the realization of corresponding agreements with Suppliers in line with the booking request of the user.

10.2 Without explicit agreement or an assurance of this kind, Teamy (Derradeira Imaginação Unipessoal) is not liable for defects in the performance of the service and personal or material damage incurred by the user in connection with the travel service provided, concerning the services provided. If several tourist services are provided (in accordance with the legal term “package holidays”) this does not apply, unless Teamy (Derradeira Imaginação Unipessoal) gives the impression, as per Section 651a, paragraph 2, BGB that it performs the intended travel services under its own responsibility.

10.3 Any liability of Teamy (Derradeira Imaginação Unipessoal) due to the culpable violation of obligations in the brokering of contracts remains unaffected by the aforementioned conditions.

10.4 The liability of Teamy (Derradeira Imaginação Unipessoal) for contractual claims of the user is limited to three-times the price of the tourist services procured, except for


  • any violation of a key obligation, which needs to be fulfilled in order to allow the proper execution of the brokering agreement or the violation of which endangers the fulfilment of the contractual purpose

  • liability for damage incurred by the user due to the injury to life, limb or health, which is based on a negligent breach of duty by Teamy (Derradeira Imaginação Unipessoal) or a vicarious agent of Teamy (Derradeira Imaginação Unipessoal)

  • liability of Teamy (Derradeira Imaginação Unipessoal) for other damage incurred by the user due to a grossly-negligent breach of duty by Teamy (Derradeira Imaginação Unipessoal) or a willful or grossly-negligent breach of duty by a legal representative or vicarious agent of Teamy (Derradeira Imaginação Unipessoal).


10.5 For ordinary negligence, Teamy (Derradeira Imaginação Unipessoal) is only liable for the violation of a key contractual obligation and only for foreseeable and typical damage. Key contractual obligations are obligations which need to be fulfilled to make the proper execution of the contract possible and whereby the user can regularly rely on them being met.

10.6 Restrictions of liability do not apply within the scope of guarantees issued, in the event of an injury to life, limb or health or for claims based on the product liability law.

11. Termination


Users can cancel their registration on Teamy Portal at any time by blocking their user account. Teamy (Derradeira Imaginação Unipessoal) can cancel a registration unilaterally with one week’s notice. Claims which have arisen before this is done, remain unaffected. The right to extraordinary cancellation remains unaffected.

12. Evaluation function of Teamy (Derradeira Imaginação Unipessoal)


12.1 Users have the opportunity to have personal influence on the content of Teamy Platform by writing travel reports in the form of evaluations, or uploading pictures (“user content”). Users are fully responsible for the user content they provide. They ensure that the content is correct and guarantee that the content does not contain any misleading or illegal statements or details. Furthermore, the users guarantee that the content does not violate third-party rights. Under no circumstance and in no way does Teamy (Derradeira Imaginação Unipessoal) make user content its own, it merely provides a Platform.

12.2 Teamy (Derradeira Imaginação Unipessoal) can use the user content in various ways. This includes displaying it on the website, reformatting, editing for more clarity or better grammar, incorporation into adverts or other work.

12.3 Teamy (Derradeira Imaginação Unipessoal) can remove or report user content where necessary and at its own discretion. For example, Teamy (Derradeira Imaginação Unipessoal) can remove user content if it violates the Teamy (Derradeira Imaginação Unipessoal) principles for content, in the opinion of Teamy (Derradeira Imaginação Unipessoal). Teamy (Derradeira Imaginação Unipessoal) is not obliged to store copies of user content or provide copies thereof. Teamy (Derradeira Imaginação Unipessoal) does not guarantee the confidentiality of user content.

12.4 Teamy (Derradeira Imaginação Unipessoal) and its distribution partners or sub-agents can display adverts and other information together or next to the user content on the website and other media. Users have no claim to remuneration for these adverts. Subject to changes regarding the type and scope of these advertising measures. The user does not need to be especially notified of this.

12.5 The users shall fully indemnify Teamy (Derradeira Imaginação Unipessoal) and its distribution partner or sub-agents from all third-party claims (incl. suitable costs for legal prosecution and defense) at first request, which these third parties assert against Teamy (Derradeira Imaginação Unipessoal) concerning the user content provided by the user. This also applies if the contested content can no longer be accessed on Teamy Platform. This does not apply if Teamy (Derradeira Imaginação Unipessoal) is responsible for the legal violation. In the event of recourse by third parties, users have to immediately, truthfully and completely provide Teamy (Derradeira Imaginação Unipessoal) with all the information necessary to verify the claims and defend them.

13. Data protection


13.1 Teamy (Derradeira Imaginação Unipessoal) collects and uses personal data of users to the extent that is necessary for the creation, design of content or modification of the contractual conditions for Teamy (Derradeira Imaginação Unipessoal) between the user and Teamy (Derradeira Imaginação Unipessoal).

13.2 If Teamy (Derradeira Imaginação Unipessoal) is involved in the communication for a service agreement between the user and the respective Supplier, it shall transfer the data required for this agreement to the respective Supplier. This Supplier processes and uses the data to initiate, conclude and execute the contract on its own responsibility. The identity of the respective Supplier can be taken from the booking dialogue.

13.3 Further information can be found in the data protection conditions of Teamy (Derradeira Imaginação Unipessoal) at http://www.Teamy (Derradeira Imaginação Unipessoal).de/privacy-policy.php.

14. Changes to these General Terms and Conditions


14.1 Teamy (Derradeira Imaginação Unipessoal) reserves the right to change these General Terms and Conditions at any time and without stating the reasons. Teamy (Derradeira Imaginação Unipessoal) will only make changes affecting the user, which the user must agree to in consideration of mutual interests. This concerns, for example, cases where the equivalence principle has been disturbed, as well as loopholes and changes in legislation. The amended conditions will be sent to the users by e-mail at the latest two weeks before they come into effect. If a user does not reject the validity of the new General Terms and Conditions within two weeks of the receipt of the e-mail, the amended General Terms and Conditions are deemed to have been accepted. Teamy (Derradeira Imaginação Unipessoal) will notify the user, in the e-mail containing the amended conditions, of the importance of this two-week deadline.

14.2 These Terms and Conditions can be amended at any time and without notice for future intermediation of contracts with Supplier. The respective conditions valid for each individual contract conclusion shall apply.

15. Other provisions


15.1 These General Terms and Conditions represent the whole agreement between Teamy (Derradeira Imaginação Unipessoal) and the user. No additional agreements exist.

15.3 If provisions of these General Terms and Conditions are or become invalid, this shall not affect the validity of the rest of the provisions.

Teamy (Derradeira Imaginação Unipessoal)

Rua António Bessa Leite, 937 4150-075 Porto

Portugal

III. General Terms and Conditions of The Partner of activities and other team building services


1. Introduction


Part III of these General Terms and Conditions applies to all contracts concluded between The Partners and the users via the Teamy Platform. This also applies, if access to the Teamy Platform is provided via a cooperating partner (sub- agent, distribution partner).

2. Truthful details


The details transferred via the Teamy Platform must be truthful. The Partner reserves the right to withdraw from the contract or to exclude users from participating in the service and to demand compensation amounting to the cancellation costs as per Section 11 of part III of the General Terms and Conditions of Supplier of activities and other team building services, if defective details are provided by the user.

3. Arrival at meeting point and compliance with conditions


You are responsible for arriving on time at the notified meeting point. If you are travelling to an activity from abroad, you are responsible for having the necessary travel documents (passport etc.), and for observing the health regulations etc.

4. Additional terms and conditions


If Supplier includes in addition to these General Terms and Conditions of Supplier of activities and other team building services of Part III further participation or transport or other terms in a contract with you, you are responsible for observing these additional terms. The Partner reserves the right to exclude participants from the activity if they do not meet these conditions.

5. Binding nature of the request


The contract between you or the user you have referred, and The Partner comes into effect upon the acceptance of your binding request by The Partner. When you book a tour or another activity, you make The Partner a binding offer which you, or the user you have referred, are bound to for five working days. If The Partner accepts your offer within this period of time, the contract comes into binding effect. You, or the user referred by you, receives notification of this by e-mail.

6. Payment


The agreed total price for the service we have provided is due upon the conclusion of the contract.

7. Notes on the right of revocation


The Partner points out that according to legal provisions (section 312, paragraph (2), no. 4, 312g, paragraph 2, clause 1, no. 9, BGB), contracts for tourism services which are concluded as remote selling (i.e. via the Teamy Platform) do not have a right of revocation, but merely the legal rights to withdraw and cancel the contract.

8. Self-responsibility for insurance


The price of the services does not include insurance. You are responsible for providing sufficient insurance protection. The requirement for insurance depends on the activity booked.

9. Unpaid services


If you or the user you have referred do not pay for the booked service according to the agreed due date of payment, although The Partner is prepared, and able, to perform the contractual service and there is no legal or contractual right of retention for you or the user you have provided, The Partner is permitted to withdraw from the contract and charge you, or the user you have referred, for the withdrawal costs as per point 11.

10. Exchange of messages


All messages between you, or the user you have referred, and The Partner shall be done via the Teamy Platform. In the interest of quick processing, it is recommended to exclusively use the forms provided by Teamy (Derradeira Imaginação Unipessoal).

11. Cancellation guidelines


11.1 If you reject (cancel) the activity, the cancellation conditions stated in the product description as well as on your voucher apply. Teamy (Derradeira Imaginação Unipessoal) advises the user to carefully read the information in the product description.

11.2 Provided there are no deviating cancellation conditions in the product description of your Supplier, the following cancellation fees will be charged by The Partner of the tourist services:

a. Up to 24 hours before the start of the activity: full refund

b. Less than 24 hours before the start of the activity or in the event of a no-show: no refund

11.3 You, or the user you have referred, are free to prove to The Partner that they have not incurred any damage, or substantially less damage than the fee charged by The Partner.

11.4 The Partner reserves the right to request higher, specific compensation instead of the aforementioned flat-rate fees, if The Partner can prove that it has incurred much higher expenses than the respectively applicable flat-rate fee. In this case The Partner is obliged to provide specific figures and evidence of the compensation requested, taking into account the saved expenses and any other use of the services.

11.5 The refund is done using the same payment method. In the event of credit cards which are charged monthly, the amount shall be credited at the end of the current invoicing period. The exact time of the refund depends on the user’s credit card agreement. The refund by bank transfer shall be done within seven bank working days.

12. Extraordinary cancellation


The Partner can cancel the activity on the agreed date without observing a period of notice, if weather conditions, official measures, strikes or other unforeseeable or unavoidable external conditions (in particular force majeure) make the execution of the activity impossible, make it considerably more difficult or endanger it. In this case the paid price is refunded.

13. Exclusion of participation


The Partner is permitted not to allow you to join an activity, or to exclude you from one, if you do not meet the personal participation requirements, your participation would endanger you or someone else or in any other way make the activity impossible in the long-term. This applies accordingly to a user you have referred. In these cases, the paid price cannot be refunded.

14. Changes to the program


Furthermore, The Partner reserves the right to make non-essential changes to the program, if this is necessary due to unforeseeable or unavoidable conditions.

15. Further conditions


Further conditions or deviating conditions can be found in the respective tenders.

16. Time zone


For calculations of the time and deadlines, the time zone of The Partner is authoritative.

17. Liability of The Partner of the tour or the tourism service


The Partner is liable in accordance with the applicable law for its services, whereby the liability, if permitted according to the applicable law, is excluded.

18. Change to these General Terms and Conditions


These Terms and Conditions of The Partner of activities and other team building services of Part III can be amended at any time and without notice for future bookings. The respective conditions valid for each individual booking shall apply. The user has no claim for future bookings based on the existing conditions.